Are parts included in the guide price?

Only when the item specifically says so. Most hardware prices show labour separately because screens, batteries, ports and other parts vary by exact model and quality option. Your written quote itemises both before you approve it.

Is pickup and return really free?

Yes, scheduled pickup and return is free for eligible repair bookings across Christchurch and the listed nearby routes. We confirm your address, time window and eligibility before the booking. Extra journeys caused by a missed appointment are discussed before any charge applies.

Will work begin automatically after inspection?

No. You receive the findings and final quote first. Repair work starts only after you approve the quote through the customer link or another recorded confirmation method.

What if the repair needs more work than expected?

We pause the job, explain the new finding and send a revised quote. You choose whether to continue; an approved quote is not increased without your further approval.

Can I pay after the repair?

Where the option is offered on your quote, you can choose online payment or payment after repair. Pay-after-repair means the approved balance is due at or before the device is returned, not an instalment credit plan.

Tailored written quotes

Get a quote for IT support or repair

Tell us what you need help with, share the device model and add photos where useful. We confirm the scope and send a written quote before any chargeable work begins.

Get a quote now Track a repair

Free booking triage

Share the symptoms and photos before collection.

Approve before work

No repair starts until you accept the final quote.

Free scheduled pickup

Available for eligible bookings across Christchurch and nearby routes.

IT support & setup Assessment & diagnosis Phone & tablet repair Laptop & Mac repair Desktop & custom PC PlayStation & Xbox

IT support & setup

Home and small-business help for setup, connectivity, accounts, data and everyday technology problems.

ServiceWhat is included

Remote IT support

Included

Up to 30 minutes for a suitable software, account or setup issue

Home or small-office IT visit

Included

First hour of onsite troubleshooting or setup

Travel outside the standard local area is confirmed first

New computer or laptop setup

Included

Updates, account setup, essential applications and basic security

Wi-Fi, router or printer setup

Included

Configuration, connection and practical testing

Microsoft 365 or business email setup

Included

One user or device, account configuration and testing

Licences and domain-provider charges are separate

Data transfer or backup setup

Included

Working-device transfer or practical backup configuration

Small-business IT support

Included

Workstations, accounts, networks, onboarding and troubleshooting

Assessment & diagnosis

Start with clear fault finding and a written, no-pressure repair quote.

ServiceWhat is included

Online booking & initial triage

Included

Review of your description and uploaded photos

A physical inspection may still be required

Standard hands-on assessment

Included

Basic testing, diagnosis summary and written quote

Credited toward the approved repair

Advanced or intermittent-fault diagnosis

Included

Extended testing for complex, liquid or board-level faults

Insurance or written damage report

Included

Condition, findings and repair-economics report

Phone & tablet repair

Apple, Samsung, Google and other popular devices. Parts vary by exact model and quality option.

ServiceWhat is included

Screen replacement labour

Included

Installation, function check and final testing

Battery replacement labour

Included

Installation and charging test

Charging-port clean

Included

Careful port clean and charging test

Charging-port repair

Included

Port replacement or board-level repair where practical

Liquid-damage assessment

Included

Internal inspection, cleaning assessment and findings

Recovery cannot be guaranteed

Setup, backup or data transfer

Included

Account setup, updates or customer-selected data transfer

Laptop & Mac repair

Windows laptops, Chromebooks and selected Mac repairs, with parts quoted for the exact model.

ServiceWhat is included

Performance tune-up

Included

Startup, storage and software health checks

Operating-system reinstall & setup

Included

System installation, updates and essential drivers

Licence and paid software not included

Virus & malware clean-up

Included

Threat removal, updates and security checks

SSD or RAM upgrade labour

Included

Installation and hardware testing

Cooling-system service

Included

Internal clean, airflow check and thermal service as required

Screen, battery, keyboard or charging repair

Included

Model-matched part, labour and final testing itemised separately

Data backup or transfer

Included

Transfer from a working drive, subject to data size

Desktop & custom PC

Repairs, upgrades and complete custom builds for home, work and gaming PCs.

ServiceWhat is included

Desktop tune-up or software repair

Included

Health checks, cleanup, updates and optimisation

Internal dust clean

Included

Case, filter and accessible component cleaning

CPU thermal service

Included

Cooler removal, thermal compound replacement and temperature test

SSD, RAM, GPU or power-supply installation

Included

Installation, cable check and stability test

Fault diagnosis & repair labour

Included

No-boot, crashing, power or performance fault finding

Custom PC assembly

Included

Compatibility check, assembly, cable management and stress test

Parts and operating-system licence not included

Premium gaming/workstation build

Included

Complex assembly, firmware setup, tuning and extended testing

PlayStation & Xbox

Repairs for popular PlayStation and Xbox models, including ports, cooling and storage faults.

ServiceWhat is included

Console assessment

Included

Fault test, findings and written quote

Credited toward the approved repair

Deep clean & cooling service

Included

Internal clean, cooling inspection and temperature test

HDMI port replacement

Included

Replacement port, board-level fitting and display test

Additional board damage is quoted separately

No-power, no-display or board fault

Included

Component-level diagnosis and repair where practical

Disc-drive or storage repair

Included

Repair or replacement and function test

Controller stick-drift repair

Included

Module repair or replacement and calibration test

How your quote works

Your quote is prepared for the exact device, fault, parts and service method involved. You can review the itemised scope online and approve or decline it before any repair work begins. We do not change an approved quote without asking you first.

Pickup & delivery

Christchurch-wide collection, without the hassle

We confirm the address and a pickup window, record the device at handover, and keep the customer tracking page updated until it is returned.

Christchurch urban area

Confirmed with quote

Central Christchurch and suburbs including Riccarton, Addington, Halswell, Hornby, Wigram, Papanui, Burnside, New Brighton and Ferrymead

For eligible repair bookings

Selwyn core route

Confirmed with quote

Rolleston, Lincoln, Prebbleton, West Melton and Templeton

For eligible repair bookings

Nearby Canterbury route

Confirmed with quote

Kaiapoi, Rangiora, Woodend, Darfield, Leeston and nearby towns

We confirm the day and eligibility before booking

Wider Canterbury

Confirmed with quote

Locations outside the scheduled service routes

Courier or a grouped collection route may be available

A quote you stay in control of

Your customer portal is where the exact job, parts, quote approval and payment choice are confirmed.

Tell us what is wrong

Book online, add the exact model and upload photos if they help explain the fault.

We inspect and quote

Your technician records the findings and sends an itemised quote to your tracking link.

You decide

Approve or decline before repair work begins, then choose the available payment option.

Quote questions

Ready for a tailored quote?

Send the model, symptoms and a photo. We will arrange the next step.

Get a quote now

Once accepted, the written quote controls the approved scope and price.